- Ad type: Vacancy
- Contact person: Shana
- Company: J-K NETWORK SERVICES
- Country: Philippines
- City: Quezon City (Quezon City)
- Submit Your Resume
Description
Functional Area:
Recruitment agencies.
Job Category:
Information Technology -> Other Jobs in Information Technology.
Job Title:
Japanese Service Desk Operations Manager
Salary:
from 100 000 ₱ to 150 000 ₱
Job Type:
Any
Experience:
does not matter
City:
Cebu City (Cebu City), Philippines
Requirements:
Filipino fluent in both Japanese and English
Graduates or Undergraduates with good background
Preferably with work experience in Service Desk
At least 3 years managerial experience
JLPT N1, N2, N3 Passer
A leader and a team player at the same time
Has strong delivery and people management skills
Able to cope and thrive in fast-paced and diverse environment
With good communication, negotiation and facilitation skill
Graduates or Undergraduates with good background
Preferably with work experience in Service Desk
At least 3 years managerial experience
JLPT N1, N2, N3 Passer
A leader and a team player at the same time
Has strong delivery and people management skills
Able to cope and thrive in fast-paced and diverse environment
With good communication, negotiation and facilitation skill
Job Description:
Company Profile:
One of the top and largest IT Company from Japan that Offers a wide range of software products and services.
Position: Japanese Service Desk Operations Manager
Industry: Japanese IT Company
Location: Cebu
Salary: P100,000-P150,000
Work Schedule: Dayshift
Benefits:
Medical Benefits
Clothing allowance
Food allowance
Performance Bonus
Leaves convertible to cash
Life Insurance coverage
Open for phone interview
Free relocation assistance
Requirements:
Filipino fluent in both Japanese and English
Graduates or Undergraduates with good background
Preferably with work experience in Service Desk
At least 3 years managerial experience
JLPT N1, N2, N3 Passer
A leader and a team player at the same time
Has strong delivery and people management skills
Able to cope and thrive in fast-paced and diverse environment
With good communication, negotiation and facilitation skill
Responsibilities:
Maintain good customer relationship and satisfaction.
Report issues and provide corresponding actions or solutions
Work with Operations Managers to meet the goals and achievement of the company
Explain and operate capacity and target together with the customer assuring compliance to agreed goals
Provide management reports on operations , escalating on issues as required and proposing process improvements
Participate in standardization programs in the organization
Ensure that all customer concern are understood and provide resolution
Ensure proper coverage is maintained by support teams to customer deliverables
Characterize and control technical support policies and procedures.
Recruitment Process:
HR interview
Exam - Nihongo Language Assessment
Manager’s Final Interview
HR Head’s Final Interview
Job offer
One of the top and largest IT Company from Japan that Offers a wide range of software products and services.
Position: Japanese Service Desk Operations Manager
Industry: Japanese IT Company
Location: Cebu
Salary: P100,000-P150,000
Work Schedule: Dayshift
Benefits:
Medical Benefits
Clothing allowance
Food allowance
Performance Bonus
Leaves convertible to cash
Life Insurance coverage
Open for phone interview
Free relocation assistance
Requirements:
Filipino fluent in both Japanese and English
Graduates or Undergraduates with good background
Preferably with work experience in Service Desk
At least 3 years managerial experience
JLPT N1, N2, N3 Passer
A leader and a team player at the same time
Has strong delivery and people management skills
Able to cope and thrive in fast-paced and diverse environment
With good communication, negotiation and facilitation skill
Responsibilities:
Maintain good customer relationship and satisfaction.
Report issues and provide corresponding actions or solutions
Work with Operations Managers to meet the goals and achievement of the company
Explain and operate capacity and target together with the customer assuring compliance to agreed goals
Provide management reports on operations , escalating on issues as required and proposing process improvements
Participate in standardization programs in the organization
Ensure that all customer concern are understood and provide resolution
Ensure proper coverage is maintained by support teams to customer deliverables
Characterize and control technical support policies and procedures.
Recruitment Process:
HR interview
Exam - Nihongo Language Assessment
Manager’s Final Interview
HR Head’s Final Interview
Job offer
Browse all classified ads in category Jobs in Quezon City